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24hr Helpline & Emergency Service


From new claim notification to providing emergency assistance, we work in partnership with Eastwell to deliver a  24/7response to every incoming claim and provide meaningful and beneficial customer support when they need it the most.


Our team of professional claims handlers are highly experienced, friendly, capable, and conscientious  ensuring excellent customer care and attention to detail at all times.


In addition, our bespoke, robust and dependable claims management system enables us to communicate with claimants in the way that best suits their needs and generate meaningful, detailed and accurate management information.

We believe it is this approach that sets us apart from the competition. 


Our Helpline & Emergency Services include:

  • New claim notification, 24-7-365.
  • Appointment of Out of Hours Loss Adjusters.
  • Appointment of emergency contractors from our nationwide network to assist emergency/mitigation repairs.
  • Specialists through a range of key disciplines Inc, Locks & Glazing, Gas/Electrical Isolation, temporary roof repairs, Drying/Sanitising and debris removal. 
  • Call management including underwriting and other non claims enquiries if required

If you wish to notify us of a new claim please email: dsc@davies-group.com

If you require emergency assistance and wish to speak to one of our claims handlers, please call us on: 0844 856 2001